Producer - Live Ops
We are looking for an experienced Live Ops Producer to join our Hunt: Showdown team.
Relocation & Remote Work
Although we believe living close to our studio helps foster team spirit and stronger bonds between team members, we understand that people have different needs and expectations for their place of residence. You have a choice of three location options, allowing you to work with Crytek from anywhere you wish:
1. Come to our modern headquarters in Frankfurt and receive an attractive relocation package and have access to all of our benefits.
2. If you are already living in a European Union member state, we are able to offer you a permanent work contract and allow you to work remotely as an employee from there.
3. If you are interested in full-time remote work in any other country outside of the European Union, we can offer you a freelance contract arrangement.
- Responsibilities
- Lead a cross-functional team responsible for operations and deployment activities including release management, quality assurance, server infrastructure and live operations;
- Champion the expectations of both consumers and game creators related to operational service issues;
- Review and green-light builds for Staging and Release with dedicated Quality Assurance staff;
- Create and manage plans for product launches, patches, and service updates accordingly;
- Manage the development of tools to deploy and operate and monitor the service availability and quality of all services;
- Author and maintain clear escalation protocols for issues discovered in the live services by automated checks, as well as player and community team discovery;
- Prioritize and assign work to members of operations team, and perform timely follow-ups any action reports on any major road blocks or live service interruptions;
- Think near and far term. Maintain the right focus on long-term strategy and near term maintenance of all our live service components;
- Communicate frequently with the team leads on live and deployment status, risks, and opportunities;
- Work with production staff and other leads to establish engineering tasks and subsequent schedule requirements across multiple disciplines of programming and technology;
- Set a long-term technical roadmap together with Online Technical Director and franchise leadership;
- Help evaluate technical co-development partnerships and outsourcing opportunities.
- Requirements
- 10 years game industry experience with at least 5 years as producer or product manager on a live service game;
- Proficient in Office suite, Confluence, Wiki, and Jira;
- Able to organize and articulate the needs and expectations of the service to all team disciplines in meaningful and actionable tasks and epics within Jira;
- Excellent verbal and written communication skills working in English (other languages a plus);
- Able to maintain professional focus and composure in stressful situations.
What you can expect from us
Home Office
Work-life balance is not just a hollow term for us. At Crytek, we offer you the option to either work from home or in our studio.
Career Path
Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
Company Apartment
To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.*
Relocation Support
We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).*
Public Transport Pass
Discover Frankfurt by bus, tram and metro – free of charge.*
Gym Card
A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.
International Environment
We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.
German Classes
Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
Vacation Days
At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off. If you are working from another country, local standards apply.
*only applicable to employees in Frankfurt.
Apply for this Position
Please apply directly online and, if applicable, upload your materials as specified on the job posting. Fields marked with a * are required.
We are Crytek.
Crytek is an independent video game developer, publisher, and technology provider based in Frankfurt, Germany.
Crytek pushes the boundaries of the possible to make the impossible a reality. We want to create the most fun gaming experiences around, and if we have to blow up computer system requirements or push genre boundaries to do so, then we will. With almost two decades of experience in the games industry, Crytek takes its unique combination of experience and skills and continue to make an impact via innovative, fun, cutting-edge games and technology.