Help Desk Technician
We are looking for a highly motivated Help Desk Technician to join us in our Frankfurt, Germany based studio.
- Responsibilities
- Perform PC troubleshooting
- Determine the best solution based on the issue and details provided by the user
- Hardware monitoring, configuration and support
- Windows software support and deployment
- Creating and maintaining the documentation
- Level 1 user support
- Requirements
- Experience as a help desk technician or other IT support role
- Tech savvy with working knowledge of office automation products and remote control
- Good understanding of computer systems
- Ability to diagnose and resolve technical issues
- Proficiency in English
- Good communication skills
- Problem solving mindset
- Willing and able to relocate to Frankfurt am Main area, Germany.
- Pluses
- MacOS and Linux knowledge
- Experience with Microsoft Office 365
- Experience with Active Directory
What you can expect from us
Career Path
Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
Company Apartment
To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.*
Relocation Support
We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
You can expect extensive assistance with settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).*
Public Transport Pass
Discover Frankfurt by bus, tram and metro – free of charge.*
Gym Card
A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.
International Environment
We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.
German Classes
Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
Vacation Days
At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off. If you are working from another country, local standards apply.
*only applicable to employees in Frankfurt.
Apply for this Position
Please apply directly online and, if applicable, upload your materials as specified on the job posting. Fields marked with a * are required.
We are Crytek.
Crytek is an independent video game developer, publisher, and technology provider based in Frankfurt, Germany.
Crytek pushes the boundaries of the possible to make the impossible a reality. We want to create the most fun gaming experiences around, and if we have to blow up computer system requirements or push genre boundaries to do so, then we will. With almost two decades of experience in the games industry, Crytek takes its unique combination of experience and skills and continue to make an impact via innovative, fun, cutting-edge games and technology.