II. What is Personal Information and when does CRYTEK collect It?
CRYTEK collects both personal and non-personal consumer information. Personal information collected by CRYTEK is discussed below in this section. Non-personal information is discussed below in Section III.
A. Personal Information Collected By CRYTEK
Personal information is information that identifies you and that may be used to contact you on-line or off-line. CRYTEK may collect personal information from our online visitors during:
- Gaming and other user behavior including gaming results;
- Warranty registration and requests;
- Customer support and/or technical service requests;
- Player match up and other head-to-head online competitions;
- Registration for games and/or special game-specific events;
- Newsletter subscriptions, referral services, and other marketing surveys and email campaigns;
- Registration for CRYTEK and/or other service accounts;
- Product, service and/or subscription orders;
- Service requests from third party service providers on our site; and
- Otherwise through use of our software, mobile or online services where personal information is required for use and/or participation.
Information collected will vary depending upon the activity and may include your name, user name, email address, password, phone number, home address, birth date, mobile phone number and credit card information but will only be saved when needed. You will be specifically notified in case of irregular collection of data.
CRYTEK also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites and to troubleshoot technical problems. In the event of user abuse of our websites, however, we may block certain IP addresses. If available, IP addresses and console IDs may be used to personally identify you in order to enforce our Terms of Service.
B. Personal Information Provided To CRYTEK By Third Parties.
We may also receive other personal information from third parties in connection with the operation and distribution of our products and services as well as market and demographic studies that we use to supplement personal information provided directly by you. As with all other information, we use this data only for purposes consistent with this policy.
III. What Is Non-Personal Information and When Does CRYTEK Collect It?
Non-personal information, alone, cannot be used to identify or contact you. CRYTEK collects non-personal information about your use of our online and mobile products and services both on our website and in the course of game play and software usage (on PC, mobile and console platforms).
A. What Types of Non-Personal Information Does CRYTEK Collect?
When you use the CRYTEK Services, we may collect certain non-personal demographic information including gender, zip code, information about your computer, hardware, software, platform, media, and mobile device. We also collect other non-personal information such as feature usage, game play statistics and scores, user rankings and click paths as well as other data that you may provide in surveys, via your account preferences and online profiles or through purchases, for instance. We may also receive either non-personal or public information from third parties in connection with market and demographic studies that we use to supplement personal information provided directly by you.
B. How Does CRYTEK Collect Non-Personal Information?
2. Third Party Ad Serving Technology
The companies that serve the ads that may appear on our websites may also collect information regarding your activities online, including the sites you visit. For more information on such services or to opt out of those services, please visit such services' websites.
3. Analytic Metrics Tool and Other Technologies
CRYTEK also uses its own proprietary analytic metrics tool and other analytics technologies to collect non-personal information when you use our online products and services and/or play our games on your PC, console and/or mobile device.
IV. What Happens To The Information CRYTEK Collects?
You may also prevent Google Analytics from collecting and storing your information by downloading and installing the Google Analytics Opt-out Browser Add-On under the following link http://tools.google.com/dlpage/gaoptout?hl=en.
A. How CRYTEK Uses Your Information
CRYTEK uses your information to operate CRYTEK's games, fulfill your specific requests, and purchase orders and to send you purchase confirmation and other account-related information. In addition, if you choose to receive communications from us about CRYTEK products and news, the personal information you provide will allow us to send you messages about things including new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. You may also later opt out of this service from CRYTEK. Your participation in tournaments or other online game events is also conditional upon our collection, use, storage, transmission and public display of statistical data (such as your scores, rankings and achievements) generated through your participation.
B. Will CRYTEK Share My Information With Third Parties?
CRYTEK will never share your personal information with third parties without your consent. We may, however, share non-personal data in the aggregate (in a form that does not personally identify you) with third parties. You may also opt in to allow CRYTEK to share your personal information with companies and organizations that provide products or services that we believe may be of interest to you. To opt out of further communications from a marketing partner or sponsor with whom your information has been shared, please contact that partner or sponsor directly.
From time to time, CRYTEK employs third party contractors to collect personal information on our behalf to provide email delivery, product, or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. We ask some third party contractors, such as credit agencies or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our sites and related advertising to better meet our visitors' needs and preferences. When our third party contractors collect and/or have access to the personal information you provide to CRYTEK, CRYTEK requires that they adhere to our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement by CRYTEK. These third parties are prohibited from using your personal information for any other purpose without your specific consent. You will be notified before your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. We may also disclose personal information to law enforcement, or the appropriate civil authorities to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on CRYTEK.
V. Where Is The Information Held?
VI. How Does CRYTEK Protect Your Personal Information?
VII. Review, Correction of Your Information, Requesting Removal from Mailing Lists and Deactivating Your Account
You can correct, update or delete your account information at any time by logging on our site and navigating to "My Account," "View My Profile" or other account settings. Should you be unable to log in contact privacy[at]crytek.de. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites.
VIII. Public Information Including User Generated Content, Online Forums, Blogs and Profiles
You may choose to disclose information about yourself in the course of contributing user generated content to CRYTEK sites or games or in public online chat rooms, blogs, message boards, user "profiles" for public view or in similar forums on our sites. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality there.
You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
If you post a video, image or photo on one of our sites for public view you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for the videos, images or photos that you choose to submit to CRYTEK services. Please see our regulations at www.crytek.com/terms on this point and for other guidelines about posting content on our Service.
IX. Third Party Sites.
X. Products Offered In Partnership with Third Party(s)
XI. Contact Information