Crytek

Support Engineer - CRYENGINE

We are looking for an experienced and passionate Support Engineer to join the CRYENGINE team in our Frankfurt am Main, Germany studio. 

The Support Engineer is an integral part of our continued CRYENGINE success.

The successful applicant will be expected to;

  • implement solutions for requested features, resolve technical questions from customers and contribute to ongoing CRYENGINE development
  • work on other programming projects as required and be motivated in contributing to the overall engine quality/improvement process
  • co-ordinate with other development teams as well as supporting the business team with in-depth technical knowledge in regard to CRYENGINE features

 *Required documents that allow a careful evaluation of your application are resume, cover letter and additional samples*

Responsibilities: 

  • Taking ownership of technical issues & question from customers.
  • Helping customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
  • Working closely with other departments and providing solutions to resolve advanced technical issues.
  • Collaborating with the CRYENGINE development team to report key observations.
  • Adopting existing development processes and look for improvements.
  • Documenting troubleshooting and problem resolution steps.
  • Creating high quality software documentation.
  • Participating in the provision of training to customers.
  • Traveling to licensees when required.
  • Working as a part of a team.
  • Taking initiative and be willing to expand own horizon.

Requirements:  

  • At least a Bachelor’s degree in relevant field or equivalent work experience.
  • Solid C++ programming skills.
  • Solid problem solving skills.
  • Passion for customer support.
  • Experience with any game engines, preferably experience with CRYENGINE.
  • Team player and self-driven.
  • Willing to learn.
  • Solid English skills, good communication skills with strong affinity for transparency.
  • Willing to relocate to Frankfurt am Main area, Germany.

What you can expect from us:

  • A refreshing yet highly professional atmosphere in a diverse team.
  • Flexible work time.
  • FUN.
  • Free public transportation ticket, which lets you use public transport free of charge 24/7.
  • Free onsite German lessons for our employees and partners / spouses.
  • Company language is English. Any additional language is a plus, but not a requirement.
  • Extensive assistance with getting visa, work permits and communication with local authorities.
  • Relocation support.
  • A company apartment for your first few months and help in finding a private apartment....and many more!

About Crytek 

Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, The Climb, Robinson: The Journey and Hunt: Showdown. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games.

For more information visit www.crytek.com - www.cryengine.com and www.huntshowdown.com

 

 

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